FAQ

What is our charge for registration, renewal, and maintenance

Our charges are based on the services you purchase from us. Please contact us for more details.

 

Any there any ongoing charges

We do not have any ongoing charges for domain registrations. For other services, our charges are based on the services you purchase from us. Please contact us for more details.

 

What happens if you want to transfer out

If you no longer wish to renew your contract, please notify us by email no less than 30 days before your services are due to be renewed. We will not charge you for transferring a domain(s) away to another registrar’s tag. Transfers are subject to the account being up to date. The customer acknowledges that termination of the agreement for any reason will result in Domaineasy ceasing to provide the applicable services, with consequential loss of flow from such cessation, including (but not limited to), deletion of data e.g. hosting account(s) and mailboxes.

 

What is our policy on renewal and expiry of domain names

All domains are renewed on an annual basis: we will send out invoices 60 days prior to your domain name expiring. The invoice will be sent to the email address on the account, and it is the registrant’s responsibility to ensure the contact details we hold are up to date. Should you wish not to renew a domain, please ensure you contact us by email a minimum of 35 days before your domain expires at cancellations@domaineasy.uk. Unless requests to the contrary are received, all domains are renewed automatically, approximately 30 days before the domain name expires.

 

If you inform us that you no longer wish to have your domain name renewed by us, it will be left to expire, and all services provided by us for that domain name will be suspended. Your domain name will then go into a 30-day protected period; after 30 days, your domain will be suspended by Nominet and then it will go into a 60-day grace period. If you change your mind and still want to retain your domain name, you still can, and at the original renewal price. The request must be made by email before the 80th day after your domain has expired; after 90 days, your domain will be cancelled and deleted from the register and made available for resale through a third-party registrar by Nominet. We will not guarantee the renewal of a domain name after this happens.